Warranty

Warranty Duration:

At PROYAMA, we stand by the quality and reliability of our products. We offer a warranty period to provide you with peace of mind when purchasing our tools. The warranty duration varies depending on the product:

  • For most PROYAMA products, the warranty period is 12 months from the date of purchase.
  • Some specific PROYAMA products come with an extended warranty of 2 years or 5 years from the date of purchase.

Warranty Coverage:

During the warranty period, PROYAMA is committed to ensuring that your experience with our products is exceptional. Our warranty covers the repair of any defects that may arise due to faulty materials or workmanship, free of charge.

Making a Warranty Claim:

If you encounter any issues with your PROYAMA product during the warranty period, we are here to assist you. To initiate a warranty claim, please follow these steps:

  1. Contact Us via Amazon: If you believe your product requires repairs covered by the warranty, we kindly ask you to contact us through Amazon, where you made your purchase. Amazon provides a convenient platform for communication and tracking of your warranty claim.

  2. Provide Necessary Information: When contacting us, please be prepared to provide the following information:

    • Order number and purchase date
    • Product model and serial number (if applicable)
    • A detailed description of the issue or defect
  3. Assessment and Repair: Once we receive your warranty claim, our team will assess the reported issue. If the issue is deemed to be within the scope of warranty coverage, we will promptly arrange for the repair of the product.

  4. Return or Repair: Depending on the nature of the issue, you may be required to return the product to us for repair, or we may guide you through troubleshooting steps to resolve minor issues without the need for return.

Conditions and Exclusions:

It’s important to note that our warranty does not cover damages or defects resulting from:

  • Normal wear and tear
  • Misuse, abuse, or neglect
  • Unauthorized modifications or repairs
  • Accidents or external factors not related to product defects
  • Failure to follow product instructions and maintenance guidelines

Customer Satisfaction:

At PROYAMA, customer satisfaction is our top priority. We are dedicated to providing you with high-quality tools and excellent service. If you have any questions or concerns regarding our warranty policy or your product, please don’t hesitate to contact us through Amazon. We are here to assist you throughout your ownership experience.

Thank you for choosing PROYAMA. We appreciate your trust in our products, and we look forward to serving you with top-notch tools and support.